What makes JohnsByrne the logical choice for best-in-class premium packaging, specialty printing and direct mail? Unmatched packaging innovation, of course, propelled by singular structural design expertise, our domestic end-to-end solution and Tier 1 Quality Programs.
But our current customers say it best. This infographic reveals our most recent customer survey results.
Keep in mind that Net Promoter Score (NPS) is one of the gold standards of customer experience metrics, measuring brand loyalty with a single-question survey: “How likely is it that you would recommend Brand X to a friend or colleague?” on a 1-10 scale.
Promoters (9-10) are loyal enthusiasts and refer others. Detractors (0-6) are unhappy customers who may badmouth your brand. Subtract the % of total Detractor responses from Promoter responses to get the Net Promoter Score. The higher the score, the greater the customer happiness with their brand experience.
Our NPS is 84 (vs. your average B2B score of 25-33.)
Most importantly, take a look at our client list for context. These are the responses of senior executives of the companies we serve. Some of the world’s leading enterprises in Finance, Health & Beauty, Entertainment, Food & Beverage, Wine & Spirits and more. Companies renowned for the high standards they set for every vendor partner.
Before your next packaging project, ask yourself one question: “If the most demanding companies in the world prize their partnership with JohnsByrne this highly, why aren’t we talking to JohnsByrne?”
Learn why so many rated JohnsByrne so highly in customer service by scheduling your innovation consult today!
JohnsByrne is pleased to announce that we’ve received an impressive seven awards in the categories of Innovation and Sustainability at the 80th Anniversary of the … Unboxing Award-Winning Innovative & Sustainable Packaging
Continuous Improvement. Everybody talks about it. And then, there’s actually putting that proverbial money where the talk is. Enter JohnsByrne. When we revolutionized the industry in … Change for Sustainability. Change for Productivity. Obviously, change is good… at JohnsByrne.
Chicago, Illinois, January 12, 2022 – JohnsByrne, a premium packaging and custom print leader, recently took home the prestigious “Package of the Year” award at … JohnsByrne and Kiehl’s Win Package of the Year at National Competition